Privacy Policy
Southern Cross Speech Training is committed to protecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our site and use our online platform and services. Please read this policy carefully to understand our practices regarding your information.
Information We Collect
We collect personal information that you voluntarily provide to us when you register on our site, participate in our online courses or programs, express an interest in obtaining information about us or our services, or otherwise contact us. The types of personal information we may collect include:
Personal Identifiers: Your name, username, passwords, and similar security information.
Contact Information: Your email address, postal address, and telephone number.
Educational and Professional Information: Details about your educational background, professional qualifications, and information related to your participation and progress in our courses and programs.
Payment Information: Payment card details or other financial information when you make purchases through our platform.
Communication Information: Content of communications you send to us, such as inquiries or feedback.
We may also automatically collect certain information when you visit, use, or navigate our site. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our site. This information is primarily needed to maintain the security and operation of our site, and for our internal analytics and reporting purposes.
How We Use Your Information
We use the personal information we collect for various purposes related to providing our services, including:
To provide, operate, and maintain our online platform and services.
To enrol you in courses, track your progress, and administer assessments.
To communicate with you, respond to your inquiries, and provide customer support.
To process your transactions and manage your payments.
To send you administrative information, such as service updates, security alerts, and support messages.
To personalise your experience on our site.
To understand and analyse how you use our services to improve our offerings.
To develop new products, services, features, and functionality.
To enforce our terms, conditions, and policies.
To comply with legal obligations and regulatory requirements.
For marketing and promotional purposes, in accordance with applicable law and your preferences.
Legal Bases for Processing (GDPR)
If you are located in the European Economic Area, we process your personal data relying on the following legal bases:
Performance of a contract: We process your data when it is necessary to perform a contract with you, such as providing you with access to our courses.
Your consent: We may process certain data based on your explicit consent, particularly for marketing communications or specific collection activities explained to you.
Compliance with a legal obligation: We may process your data when it is necessary to comply with applicable laws or regulations.
Our legitimate interests: We may process your data for our legitimate business interests, such as improving our services, preventing fraud, and ensuring the security of our platform, provided these interests do not override your fundamental rights and freedoms.
Sharing Your Information
We may share your information with third parties only in specific circumstances:
Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
Legal Requirements: We may disclose your information where we are legally required to do so by applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena.
Protection of Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.
With Your Consent: We may disclose your personal information for any other purpose with your consent.
Data Security
We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, please remember that we cannot guarantee that the internet itself is 100% secure. While we strive to protect your personal information, transmission of personal information to and from our site is at your own risk. You should only access the services within a secure environment.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Your Privacy Rights
Depending on your location and applicable data protection laws (such as GDPR), you may have the following rights regarding your personal information:
The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
The right to withdraw consent: Where processing is based on your consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable law.
International Data Transfers
Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside Australia and choose to provide information to us, please note that we transfer the data to Australia and process it there. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and no transfer of your personal data will take place to an organisation or a country unless there are adequate controls in place, including the security of your data and other personal information. This may include relying on adequacy decisions by the European Commission or using standard contractual clauses approved by the European Commission.
Cookies and Similar Technologies
We may use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy, which is incorporated into this privacy policy.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us.
Updates To This Policy
We may update this privacy policy from time to time. The updated version will be indicated by an updated date and will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
Contact Us
If you have questions or comments about this privacy policy, you may contact us by mail at:
Southern Cross Speech Training
310 Lonsdale Street, Level 5, Suite 501
Melbourne, Victoria, 3000
Australia